Privacy Policy

Effective Date: June 1, 2026 | Last Updated: June 1, 2026

This Privacy Policy describes how KUAGEAR LLC ("Company," "we," "us," or "our"), operating under the brand name GraceHub, collects, uses, and protects your personal information when you visit trygracehub.com or use our Services.

1. Information We Collect

We collect the following types of information:

Contact Information: Name, email address, phone number, and business website URL when you submit a demo request or contact form.
Communication Data: Messages, chat transcripts, and call interactions with our AI agents.
Payment Information: When you purchase Services, payment is processed securely through Stripe. We do not store your full credit card details on our servers.
Usage Data: IP address, browser type, pages visited, and other technical data collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our Services
Send you demo confirmations, appointment reminders, and follow-up communications
Send SMS text messages and emails you have opted into
Process payments and manage your account
Respond to inquiries and provide customer support
Comply with legal obligations

3. SMS Communications

By providing your phone number and submitting our opt-in forms, you consent to receive SMS messages from GraceHub related to your demo request, appointment, or our Services. Message frequency varies. Message and data rates may apply.

To opt out, reply STOP to any SMS message. For help, reply HELP or contact us at [email protected].

We do not sell or share your phone number with third parties for their own marketing purposes.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who help us operate our platform, such as GoHighLevel (CRM and automation) and Stripe (payment processing).
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking

We use cookies and similar tracking technologies to analyze website traffic and improve your experience. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

7. Your Rights (California Residents)

As a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to:

Know what personal information we collect and how it is used
Request deletion of your personal information
Opt out of the sale of your personal information (we do not sell your data)
Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected].

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date above. Your continued use of our Services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

KUAGEAR LLC (GraceHub)
Email: [email protected]
Website: trygracehub.com